March 19, 2020

To our valued customers and friends:

In these unique times, as we are all being impacted by the global crisis of COVID-19, our focus remains steadfast on the health and safety of our customers, our communities, and our family of employees.  We are dedicated to serving you, and we will continue to be here as your trusted advisor.  

Based on guidance from the Center for Disease Control (CDC), we have begun to make temporary adjustments to the way we are conducting business:

• Effective Monday, March 23, we will be transitioning our branch lobby operations to the drive-thru. (For locations without a drive-thru, please call for an appointment.) Click here for a complete list of our locations and hours. Our intent is to ensure the safety and health of our employees and customers. Our drive-thru staff will be available to handle most requests.
• Our ATMs are available 24/7.
• Online and mobile banking are at your fingertips anytime, anywhere. If you are not already using online or mobile banking, we encourage you to contact us at 844-287-4225, or feel free to review your options here.

• Our team of Lenders and Personal Bankers will be available by appointment should you have loan or more advanced banking concerns that may be better suited for an in-person discussion. This also includes access to your safe deposit box. Please reach out to your local Personal Banker, Lender, or Customer Care to make an appointment that fits your needs.

• You may also contact our Customer Care team at 863-773-4151  or  Toll Free: 844-287-4225

March 11, 2020

To our valued customers and friends:

Our highest priorities are the health and well-being of our family of employees, our customers, and our community. With cases of COVID-19 (Coronavirus) now present in Florida, like many other businesses, we are taking precautionary steps in accordance with our emergency preparedness plan.

We will continue to closely monitor the status of the outbreak through the Centers for Disease Control and Prevention (CDC)  as well as state and local health officials.

We have proactively taken the following steps due to health concerns regarding the Coronavirus:

• Doubling our cleaning and sanitization efforts.
• Encouraging staff to follow the CDC guidelines for personal safety and hygiene:
   
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash your hands often with soap and water.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

We are also supporting our customers and employees who are at-risk, and we are monitoring the financial markets and discussing options to help customers to meet their changing financial needs.

Wauchula State Bank online and mobile banking provide convenient alternatives to visiting a branch. You can easily access and manage your accounts from your home, your office, or wherever you have a secure internet connection. Click here to learn more about online banking and how to access your accounts from your computer, laptop, tablet, or smartphone.

You are part of the Wauchula State Bank family, and your health and well-being – both personally and financially – are important to us.

Please contact us at  844-287-4225 or customer.care@wauchulastatebank.com if you have any questions or concerns.

Thank you for banking with Wauchula State Bank,

Donna McKown

President